Support and Maintenance

The IMS team is committed to providing a high quality of product support and maintenance to it's Customers. Standard Maintenance contracts includes:

Help Desk between 8:30 a.m. – 5:00 p.m. AEST
Response time to two hours
Remote diagnosis
Remote internet assistance
High priority requests are allocated a technical resource dedicated to resolve the issue (between 8:30 a.m. – 5:00 p.m. AEST)
Fault fixes to purchased software and interfaces
Updates as a result of our research and development effort
Annual version releases and quarterly updates

Extended support options are available for: