Support and Maintenance

The IMS team is committed to providing a high quality of product support and maintenance to it's Customers. Standard Maintenance contracts includes:

  • Help Desk between 8:30 a.m. – 5:00 p.m. AEST
  • Response time to two hours
  • Remote diagnosis
  • Remote internet assistance
  • High priority requests are allocated a technical resource dedicated to resolve the issue (between 8:30 a.m. – 5:00 p.m. AEST)
  • Fault fixes to purchased software and interfaces
  • Updates as a result of our research and development effort
  • Annual version releases and quarterly updates
Extended support options are available for:
  • 7:00am to 7:00pm business weekdays or
  • 24x7
  • Database housekeeping and maintenance
  • Local on site support